MAUZORA · DAR ES SALAAM, TANZANIA

Trial, Cancellation & Refund Policy

1. Seven-day Bronze trial

Each eligible new user may receive one free seven-day trial with access to available core features. No payment method is required solely to begin the trial. At the end, the trial expires unless the user actively chooses and pays for a plan.

2. Paid plans

Silver covers three months, Gold covers six months and Diamond covers twelve months. Prices and savings shown at checkout apply at the time of purchase. Payment is not automatic unless Mauzora later introduces recurring billing and the customer clearly authorizes it.

3. Cancellation

You may stop using Mauzora at any time. Cancelling a prepaid plan prevents future renewal but normally does not shorten or refund the already-paid access period.

4. Refund eligibility

Because customers can evaluate the service during the free trial, completed subscription payments are generally non-refundable. We will review requests involving a duplicate charge, an incorrect amount, payment without activation, or a material technical failure that prevents use and is not resolved within a reasonable time. Statutory consumer rights remain unaffected.

5. Requesting help

Contact Mauzora with the payment reference, account email, date, amount and a short explanation. Do not send a PIN, password, full card number or one-time code. The official support channel will be displayed before paid subscriptions open.